Health Center Policies
Lamprey Health Care expects the highest ethical standards from everyone. If you become aware of a situation that may jeopardize the ethical or legal integrity of our organization, please report this to us immediately.
(603) 659-2494 ext 7444
Patient Comments
We welcome patient feedback. Please let us know what worked well and what we can improve. You can always call our office and ask to speak with the Practice Manager.
Your Rights & Responsibilities
Your rights are important. The Patient Rights and Responsibilities document will help inform you of your rights as a patient of the health center.
Website Terms of Use
If you are having an urgent medical issue or emergency, call 9-1-1. Do not rely on electronic methods to help with urgent medical needs. This includes websites, apps, or text services.
We encourage all users of our website to review our website’s privacy policy and disclaimer, located at the bottom of the page.
Notice of Privacy Practice
We take the protection of your privacy and securing your health information very seriously. We want you to feel comfortable speaking openly and candidly with your health care team.
If you have questions regarding our privacy practices, ask to speak with the Site Director. They are happy to meet with you to answer your questions.
Notice of Privacy Practices – English
Notice of Privacy Practices – Spanish
Notice of Privacy Practices – Portuguese
Missed Appointment Policy
In order to better serve all patients, Lamprey Health Care has a cancellation policy. Please take a moment to review:
If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. This helps us offer that time to another patient who may need care.
If we don’t hear from you and you miss your appointment, it will be considered a no-show. After three no-shows in a year, we may ask that you begin scheduling same-day appointments as they are available instead of booking in advance. This ensures everyone has fair access to care.
Psychiatry Missed Appointment Policy
Psychiatry appointments are in high demand and often have a waiting list. If you cannot attend your appointment, please call us at least 24 hours in advance so we can offer the time to another patient.
If you miss a psychiatry appointment without calling to cancel, it will be considered a no-show. Two no-shows within 90 days will require you to call the day you are available to check for open appointments rather than scheduling in advance.
We understand that unexpected situations happen and will always do our best to work with you.